A walkthrough is a meticulous way of onboarding users. It ensures that no stone is left unturned and gives new users a great understanding of how the product works.
But not all walkthroughs are made equal.
A walkthrough, if done the wrong way, can have too much emphasis on hand-holding and not enough focus on engagement. This could frustrate new users and actually send them packing before they’ve even finished onboarding.
An amazing walkthrough is:
Clear – telling users exactly how each feature works
Concise – covering all bases without dragging on
Engaging – giving users the option to interact rather than just watch
Skippable – to accommodate faster learners
Offers additional support – a speak-to-a-coach feature in our case, for example, for users that are struggling to follow
Design Thinking
Design thinking is a problem-solving approach rooted in human-centered design principles, emphasizing empathy, creativity, and collaboration.
