What is a feedback loop?
It’s about creating a streamlined process of getting customers’ feedback.
As feedback it could be:
* Net Promoter Score (NPS)
* New feature votes
* Enjoying an ebook or material provided
Feedback on FAQ Items (kind of “did you find it useful”
The concept of product-led approach is to streamline collecting customer feedback and then use this feedback to optimize the user’s experience or your product. A product without a feedback loop is like “flying a plane without instruments”
